Your Etsy store now supports a new way of ordering called Customize After Purchase.
Edit your product listing to change the customization method.
If your order is missing customization information, it will appear under the "Verification" status. In this case, the order must include customization data in order to proceed with production.
If the user cannot find the customization email, I can resend it for you.
You can also send the link to the buyer.
